In this dramatically changing world, every business must constantly evolve or risk being left behind. It is only recently that financial firms are beginning to realize that they can no longer rely on a pre-recession recipe for sales success. The new world comes with enormous opportunities and with all sorts of challenges.
In his book, “The Ordeal of Chance”, Eric Hoffer wrote, “We can never really be prepared for that which is wholly new. We have to adjust ourselves, and every radical adjustment is a crisis in self-esteem”. In financial services, we are constantly reminding our clients that there is no way to predict the future and this fact is as true today as it ever was.
With maturity comes wisdom, and convergence brings new ways to think about the future, manage risk and grow. We may not be any closer to predicting what will come, but the convergence of financial services and technology is providing the tools and resources to better prepare our businesses for the future as it unfolds.
